The importance of handling criticism well
The era of user generated content is, of course, well upon us. And the one thing that users generate more than almost anything else is criticism. So it make sense that we learn how to deal with it effectively. And yet, the way criticism is given, and the way it is received is still a [...]
The blog survey (was) even worse than I thought
[UPDATE: The original title of this blog post was "The blog survey is even worse than I thought". Since it was posted, the people in charge have gone out of their way to restore credibility in the survey, and have posted the correct slides, with annotations. See their comments below.]
I was discouraged to see that [...]
QVC has flawed logic…
…among other problems.
QVC has sued a blogger, Donn Edwards for posting what it considers to be defamatory posts around the ethics of their business practice. In short, QVC lures people to presentations with the promise of a prize (car, holiday, whatever). When you go to pick up your prize, you have to sit through a [...]
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